Refund & Return Policy

We accept returns of unused and unopened items within 90 days of delivery.

This means the product’s seal, plastic wrap, or protective layer around the box, jar, or container must remain intact and not removed or broken.

To start a return, please contact us at support@jiyuskin.com with your order number and reason for return.

Once we receive your returned item, we’ll inspect it and issue a refund to your original payment method within 5-10 business days.

Shipping costs are non-refundable.

If your order arrives damaged or incorrect, please email us within 7 days of delivery with photos of the issue — we’ll replace or refund it right away.

For safety and hygiene reasons, we cannot accept returns of opened or used skincare products.